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Consulting Client Success Stories
"Kitty has worked with our company in training management and developing management. Her work in relationship to the Berkeley office was outstanding. She worked with and coached an individual manager, producing a dramatic result both in the acuity of the manager to understand the situation and in turn produced a result altering the situation. Kitty has a long-term relationship with this organization. She has steadily provided a high level of service in the areas of training independent contractors and managers." Ed Krafchow President Prudential California Realty "During my professional career of nearly 25 years, I have dealt with literally hundreds of vendors, both nationwide and abroad. It is from this broad base of experience that I can confidently rate Kitty Cole, Business Consultant and Trainer, as one of the most capable and conscientious individuals with whom it has been my pleasure to work. She made it her responsibility to thoroughly understand our needs and then went about exceeding our expectations in teaching us how to accomplish our business and personal goals. We'll have her back for additional sessions to teach us how to stay on track with the success already attained." John P. Wagner President / CEO Ebtel Federal Credit Union "I worked with Kitty Cole when I was first hired as manager of the Berkeley office of Prudential Real Estate Affiliates. Her skills and mentorship made it possible for me to craft a workable business plan, project office production, hire productive agents and get my office on the success track quickly. She is the most creative and insightful trainer I have ever met. My office is thriving, much of our success is directly attributable to Kitty." Elizabeth Stevens Manager, Berkeley Office Prudential Real Estate Affiliates "Thank you so much for the great job with the MacResQ training sessions. What started as an idea to teach our managers and ourselves some time management tips turned into a series of sessions that taught us all how to be better, more efficient and happier in our business and personal lives. MacResQ has seen exponential growth during the last three years and this was the first time we allotted the resources to pursue a series of classes with a business trainer. I have to say that it could not have come at a better time nor could we have chosen a more well prepared and dynamic trainer than you. We look forward to working with you as our business grows into the future." Shannon Jean CEO MacResQ "In just a few sessions with my retail district managers, Kitty has already elevated their awareness of how important accountability is in the achievement of our company goals this year. She has been able to help them see how each and every person plays a role in our success. Kitty has brought an element of creativity into meetings in an organization that has been faced with terrific change. She also has engaged her audience, teaching them to step away from all the things they are worried about and have been dwelling on, bringing them out of the box, and then enabling them to be creative, and think and work as a team." Katie Sullivan Director of Retail AT&T Wireless Services "Kitty, I want to thank you for your time and energy in training the Washington team last week. You should know that I am getting nothing but positive and rave reviews. People are charged! I have had one on ones with a couple of the store supervisors this week and I definitely noticed the positive impact your training had on these folks!" Christopher Chow District Manager, AT&T Wireless Executive Coaching Success Stories
"You have changed my life drastically. Do you know you are the first person in my life who has taught me that it is okay to make a mistake? You have helped me to make a major breakthrough in my 'language barrier.' You have made me feel very special and a unique human being. I cannot tell you how much I appreciate your efforts in teaching me how to become a superstar. " Betty Sun Wong Prudential California Realty Real Estate Agent and Owner "Just wanted to take a moment to thank you again for your help. Your ability to quickly evaluate my communication skills and identify areas for improvement certainly maximized the effectiveness of the time we spent together. Specifically, your coaching/training has given me 6 to 8 simple tools for improving the way I communicate with employees, bosses, and clients. I've also used these tools at home and with friends and acquaintances." John Ehlert ATI Engineering "Yesterday was a magical day for me. I felt so connected to you; walked way feeling fabulous. The assistance with my listing presentation and your insights were right on." Gail Jorgeson Prudential California Realty "I am writing this note to let you know how well your training, in regards to coaching an employee, paid off. I had a very difficult issue to address with one of my employees and because of your training was able to present the issue in a neutral environment without judging the individual and the results, after the coaching session, were well beyond my expectations." "The employee admitted that there was a problem with dealing with customers in a positive manor, and once made aware of the situation during a coaching session, made a complete turn around starting the same day. I also found out later that our session also was related to the employee's personal life, and that the employee has arranged for some outside counseling and overall has been doing an excellent job now for the last month and a half. " Bob Danna AT&T Wireless Training Success Stories
"We are all extremely excited about the Next Level Training starting this month. Having observed your results oriented successes with associates at all levels of experience, it did not surprise us that the group just completing six months with you has production increase better than anticipated. They had fun while learning, have a renewed appreciation for the need to balance their personal and business worlds and take with them your wonderfully effective techniques. We are proud to have you on our team and look forward to more of your wisdom, caring style and creative ability to bring out the best in all of us. We are 'raving fans'" Michael Monozon Broker, Prudential California Realty San Bruno Office "Kitty, I want to thank you for your time and energy in training the Washington team last week. You should know that I am getting nothing but positive and rave reviews. People are charged! I have had one on ones with a couple of the store supervisors this week and I definitely noticed the positive impact your training had on these folks!" Christopher Chow District Manager, Washington "I want to take a minute and give you my feedback on Kitty's training. I just finished the two days and cannot say enough about what a great training this is!" "Kitty truly spent time coaching these managers and supervisors on a 'real' retail environment. This particular class was very interactive and gained a good understanding on how to deal with confrontation, difficult customers, and how to sell in retail. She provides many tools for these people to use on a daily basis, not only professionally but for personal growth as well." "The examples and coaching Kitty provides are from a 'true' retail experience, not just from a trainer's perspective. The goals and expectations challenge these individuals and is really making a difference in our stores." Julie Olsen Retail Channel Programs and New Products Manager/ Western Region AT&T Wireless "The Real Estate Mastery class was superb. The techniques and insights shared by Kitty and other classmates were some of the most valuable tools I have ever received in real estate, or for that matter, in my life. The skills I learned have given me a distinct advantage in dealing with my fellow agents and clients. I feel I am operating at a higher level of accomplishment with a greater feeling of personal satisfaction." Jim Colhoun Prudential California Realty "My confidence and skills are greater, my listing presentation is better, and in eight months, I have a 120% increase in closings over last year. The camaraderie in the class was really important, too." "My prospectus is definitely one of my most powerful real estate tools. I like to send it to prospects before we meet as a way of establishing my credentials. My listing success rate has soared with its use. It helps me establish rapport with buyers and quickly gain their confidence and loyalty. I'm sold on the prospectus!" "P.S. My production is steady at about 2 1/2 times before I took WIN [Working in the Nineties Workshop]." Heidi Long Berkeley Office Coldwell Banker "What an impact your class has made on my life. As I was sitting there listening to you talk to Juli, I had a revelation - I control everything in my life! I asked myself, 'Am I getting what I want?' If not, do something about it. It stirred up a multitude of feelings. It was a very overwhelming moment for me. Thanks for the awesome class! I am really looking forward to our follow up class." Christy Weas Store Manager AT&T Wireless "Your class was the most profound life-changing course that I have ever attended. The results in my career have been astounding. My income year to date is three times more than my entire last year's earnings. My production allows me to become number four in the company. Can you believe it? I owe so much of my success to you. I did just what you told me to do. You are the best trainer I have ever known. You have helped to bring balance and success to my life. Thank you!" Marta Riedy Prudential California Realty "We all know the power of vision. Thank you for your guidance in helping me invent a vision of the future that I am now living. Your work provided the catalyst that brought up a clear picture of the path I wanted to take and the certainty that I was already moving down that path. Once I had the picture in front of me, embracing all of the other principles of our company - commitment, personal responsibility, and accountability - paved the way. I still find it amazing to go back and read the vision statement I wrote in our work group and see how closely it mirrors my present experience. Thank you for the part you played in making it happen." Carole Berger Director, Transition Resources Prudential Real Estate Affiliates, Inc.
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